coyote
Well-known member
yes, but after she leaves, i get to gloat over the final figure on the credit card receipt
takes some of the sting out of it :]
Rude Female customers...
- Thread starter Etbow23
- Start date
yes, but after she leaves, i get to gloat over the final figure on the credit card receipt
takes some of the sting out of it :]
pinata
Well-known member
I wouldn't say that women are in constant rivalry with eachother, lol, I mean I know we're animals but that's a bit crazy!
Anyway, OP, I know EXACTLY what you mean. I've been working in a shop for a few weeks now and I hate it. Customers are so rude.. I make mistakes on the till and sometimes people get so impatient and I have to ask the manager to sort out my mistake and I ask the customer to bear with me and they're like "WHAT? WHY SHOULD WE WAIT?!" And today a customer got so stressed and bitchy at me as she didn't spend enough to be able to pay by card. It always has been the women who are rude to me. On second thoughts, maybe this rivalry idea is right! I could see these same women batting their eyelashes at a male cashier lol. There are some nice male customers who are joky, but then there are others who are a bit patronising.. but the women I've dealt with are definitely worse. They're probably just PMSing though.
I hate dealing with customers! I get a lot of grief from my manager too, she makes me feel like I'm not even good enough to work in a tacky job. Everyone there makes me feel like crap, but all I can say to you OP, if you can help it, detach yourself from work as much as possible, shake these a-holes off as soon as you leave to go home :/
Anyway, OP, I know EXACTLY what you mean. I've been working in a shop for a few weeks now and I hate it. Customers are so rude.. I make mistakes on the till and sometimes people get so impatient and I have to ask the manager to sort out my mistake and I ask the customer to bear with me and they're like "WHAT? WHY SHOULD WE WAIT?!" And today a customer got so stressed and bitchy at me as she didn't spend enough to be able to pay by card. It always has been the women who are rude to me. On second thoughts, maybe this rivalry idea is right! I could see these same women batting their eyelashes at a male cashier lol. There are some nice male customers who are joky, but then there are others who are a bit patronising.. but the women I've dealt with are definitely worse. They're probably just PMSing though.
I hate dealing with customers! I get a lot of grief from my manager too, she makes me feel like I'm not even good enough to work in a tacky job. Everyone there makes me feel like crap, but all I can say to you OP, if you can help it, detach yourself from work as much as possible, shake these a-holes off as soon as you leave to go home :/
Hey--I DEFINITELY notice the male patronising customer trait--pisses me off.
Some days are better than others. Today was okay except for a couple customers. This one woman, I could tell when I called her to my register that she had was a frigid, mean old person. After ignoring my how are you, telling me to bend over the register to load her cart (though I have back problems), and almost leave..she asks...well not asks...says "scissors"...I say "Oh we don't have any scissors in the register",,,blank face....so I repeat.."you're looking for scissors? I don't have any" and she's like "yeah I need to cut off this gift receipt [from main receipt] I need scissors" and I say it again and she sighs irritably and starts ripping it then and there, angry as hell. Like you really need to attach the gift receipt to your cheap toy then and there in the store, lady. Give me a break.
pinata
Well-known member
Yeah, some days I feel quite confident (for someone with anxiety) and I feel like I've done a good job, but then my manager will tell me I have bad etiquette or I'm too quiet or didn't talk to the customer using the right phrases and so my high from doing a good job goes down.. Mehh people are so stupid :/ They just wanna take their mood out on you, I don't feel like a human when I'm at work. Really not looking forward to having to work full time.
Me too--sometimes I have to take deep breaths though when I start feeling a lot of anxiety. Lately I've learned just to be quiet, don't take anything personal, and just treat everyone like things...much how they treat you--like you said, I often don't feel human there either :v
That sucks you have a shi*tty manager. Some of my managers are annoying as hell, but they never are rude as hell like that. A couple of them are actually really cool (well, a couple. lol). But I can sympathize with you-I've had managers in the past who'd chastise me for being quiet or whatever. F*ck 'em!
All I can say is, I'm glad I'm in school...soon enough (well maybe not too soon, but..) I will get the f*ck out!
Why are you changing to full time?
LazyHermitCrab
Well-known member
true but i'm not a manager xD but yay
Ugh thats horrible. Hugs. Ive had some very similar situations. I was a store manager before I got sick and retail is stressful so many angry ppl wandering around. I actually lost it one day with one woman I was not in the humour for it. Customer was in the wrong but thats irrelevant, its abuse to shout and curse at somebody. I was called over because there was an angry woman shouting and the poor girl at the desk was biting her lip iterally shaking trying not to cry. I listened to the angry woman ranting for about 30seconds and then I just asked her to leave. She was irrate. And started shouting. I told her managent have the right to refuse admission. Her abusive behaviour would not tolerated and I called security....she left before they arrived. It is always women who kick off though, always, and the more expensive the store, the worse the attitude. Sometimes they are just looking for someone to fight with. I bet anything that woman 1) never worked in a store and 2) probably thought she was being completelt reasonable and 3) thought she was making some sort of consumer rights stand....people are ridiculous.
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Lmao..."consumer rights stand"--exactly! People think that customers are these persecuted individuals who are being wronged constantly
So today something devastating for me happened. Not a mean customer but a very stressful situation and I feel so embarrassed because unfortunately I embarrass so easily. It was 4 and I'm supposed to leave at 4 and it was busy as hell...I turned off my light but of course all the sheep continue to flock to my lane. I was having the beginnings of a migraine (the worst of which I just felt) and I wanted to LEAVE. I wasn't being rude just really distracted and seemed stressed out. I asked a guy if he would tell the people coming behind him that I was closed (I feel embarrassed for doing that) They kept coming so I called out "I'M Closed!!" And of course there's grumbles because anohter cashier is closing too, who has the audacity to call to me "Where are you going? I need to go on my break!"
UGH. So then this lady comes and is like, "is someone else going to replace you" and I'm like yeah probably in a minute. She continues to stay put though I'm closed. So I'm a bout to leave but I see my manager and i'm like is someone coming to replace me (like a sales person back up person) and he's like just ring her up...and of course her son comes from another lane with a separate transaction..he felt bad and was like just make it easier on her and do it together but she insisted and i was like it's fine. Of course, usually post-menopausal women are extremely hard on cashiers! And then someone else was coming on my line and i was kind of loudly to my manager in front of the other customer, "can you tell this lady i'm closed" I feel like i was being rude.
But this is ridiculous. Maybe I should have just stayed a couple minutes late. I'm soo embarassed that I was acting so stressed out and crazy. I feel so devastated. I wish i wouldn't be so sensitive and self-conscious. OMG
PLease someone, reassure me i wasn't being ridiculous. Maybe I was being rude like to my manager, but he should've helped me tell people I was closed! So I don't have to yell it out fifty times while I'm ringing up other people! I'm so embarrassed.
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coyote
Well-known member
^the way i see it - a manager's job is to stay on top of the situation and take care of his employees - which are his most valuable resource
he should make sure that he has scheduled coverage so that the customers are taken care of AND the staff is not overworked, stressed, able to take their breaks, and be able to leave on time
sometimes things come up that are beyond the manager's control - but then that's when the manager needs to pitch in and take up the slack - he should jump on the register if he didn't schedule enough people
yeah, you probably shouldn't be snapping on the customers when you get stressed - but it's the manager's responsibility to make sure that doesn't happen in the first place
maybe i manage things differently than some people - but it works
he should make sure that he has scheduled coverage so that the customers are taken care of AND the staff is not overworked, stressed, able to take their breaks, and be able to leave on time
sometimes things come up that are beyond the manager's control - but then that's when the manager needs to pitch in and take up the slack - he should jump on the register if he didn't schedule enough people
yeah, you probably shouldn't be snapping on the customers when you get stressed - but it's the manager's responsibility to make sure that doesn't happen in the first place
maybe i manage things differently than some people - but it works
You're right that the manager should be on top of things. I didn't snap at anyone--I meant that i was asking my manager to tell anohter lady who was coming up that i was closed. Well unless calling that out or asking the guy to say i was closed is snapping. Maybe. lol
i was just really rushed and not super friendly or accommodating.
People should respect that we have lives too, we can't stand here 24/7 ringing up plastic crap all day without breaks/leaving.
MikeyC
Well-known member
I don't think so. When you're closed, you're closed. Your manager should've handled that situation a little better, I believe.
^management should has a system in place so that you're not put in that awful situation - a sign to put up or a person to replace you. You were not being ridiculous, if you had stayed a couple more minutes, it could still have been the same outcome
Youre both right that management doesn't help us out. And yet we get in trouble for clocking out late or not clocking out for a break.
And phocas you're right, the line probably would've kept coming...
Oh well. I think i need to be able to let go of this. This is the problem, obsessing over non-issues. Probably everyone else has forgotten by now.
I hope you have a better shift next time.
Thank you
It wasn't entirely bad, just the ending was horrible
MikeyC
Well-known member
But sometimes that can ruin the entire day.Thank you
It wasn't entirely bad, just the ending was horrible
I don't work customer service anymore, but I did for 3 months years ago. I hope to avoid that at all costs!
coyote
Well-known member
yep exactly - especially for what you're getting paid
the manager makes the big bucks - he's the one who should have to put forth more effort - it just stands to reason
i hate it at closing time, when we've been working all day, and then some people come sauntering in the store 2 minutes before close, with every intention of taking all the time in the world to go through and mess everything ups and not buy anything - and THEY are offended when we casually mention "by the way, we close at 6pm, but take your time"
sorry for the rant :]
lol no it's cool--i've been using this thread to rant a lot, as you can see.
Aletheia
Well-known member
Maybe Wellington is still egalitarian enough that almost everyone with a high paying job will have worked retail / waiting tables in their struggling student days, and therefore knows what it's like. Maybe I'm being idealistic.
I've seen lists of dating tips include advice to be courteous to the staff so that your date doesn't realize you're an arsehole. I've certainly never seen any such rudeness in anyone I've ever had dinner with, and I can't remember having to deal with anyone too appalling when I was the staff, although maybe it's all now lost in the rosy glow of nostalgia.
I did act like a complete calculating bitch to a car salesman once, but... he was a car salesman.
I've seen lists of dating tips include advice to be courteous to the staff so that your date doesn't realize you're an arsehole. I've certainly never seen any such rudeness in anyone I've ever had dinner with, and I can't remember having to deal with anyone too appalling when I was the staff, although maybe it's all now lost in the rosy glow of nostalgia.
I did act like a complete calculating bitch to a car salesman once, but... he was a car salesman.
MikeyC
Well-known member
This reminds me of a time I went to dinner with my ex and some of her family. Her mother is a very negative person and she treated the waitress quite poorly, mumbling her words and asking dumb questions about the food. Then everyone else at the table was being rude, maybe unintentionally, by talking amongst themselves while she was waiting to write down our orders. I felt so bad for her and I think I may have actually apologised to her, but it didn't help - she had made the decision that she hated us.
I always try to be as friendly as possible to wait staff, because I know they get run off their feet and it's a tough job, particularly when busy. Even to the staff at fast-food outlets like KFC I try to be nice to, because they would have to deal with some terrible customers all the time.