Hot_Tamale
Well-known member
This is my first thread on the forum boards so I sure hope this is the place to put this, but I have a serious problem at work. Here's the issue, I work at restaurant, it's not a very popular restaurant and I had never heard of it before one opened on my side of town but I'm addicted to their food, hooray for employee discounts though :thumbup:
Anyway, I digress, every employee is supposed to greet every customer when they walk through the door with the customary "Welcome to *restaurant name*" loud enough so the customer can hear it, but I've had trouble doing that ever since I've started working there and I don't know how to overcome it. My employees always used to tell me when some of them used to work there "You need to say it" "It's in the employee manual, we all have to do it". Now my boss is the only one that keeps telling me to welcome the customers when they walk through the door and I am doing it more and more but now he keeps telling me I'm not saying it loud enough. I know 3/4th's of the employees I work with don't say it louder or with more gusto than I do but he chooses to keeping getting on my back lately because I've been working there the longest (okay....2nd longest) and I need to be a leader to my co-workers.
I told him today I was embarrassed to say the phrase loud enough to every customer coming in the door and he tells me it isn't hard "Hot_Tamale, just do it, it's not that hard." I know you hate it but we all have to do it, you think I want to do it?" and my favorite "No one walking in the door knows how you feel, no one knows that you feel embarrassed, it's your mindset, change your mindset and what you're feeling inside just don't show it". I find the imagine everyone in their underwear strategy more easier said than done and I don't know if I feel embarrassed in front of my co-workers or in front of the customers for saying it, I don't know.
I'm 30 years old and I am about to graduate with my Master's degree in the Spring semester, maybe I feel embarrassed saying it because my mind believes I shouldn't be working for close to minimum wage while all of my friends/old schoolmates have families/careers. What can I do to improve before I lose my job?
Anyway, I digress, every employee is supposed to greet every customer when they walk through the door with the customary "Welcome to *restaurant name*" loud enough so the customer can hear it, but I've had trouble doing that ever since I've started working there and I don't know how to overcome it. My employees always used to tell me when some of them used to work there "You need to say it" "It's in the employee manual, we all have to do it". Now my boss is the only one that keeps telling me to welcome the customers when they walk through the door and I am doing it more and more but now he keeps telling me I'm not saying it loud enough. I know 3/4th's of the employees I work with don't say it louder or with more gusto than I do but he chooses to keeping getting on my back lately because I've been working there the longest (okay....2nd longest) and I need to be a leader to my co-workers.
I told him today I was embarrassed to say the phrase loud enough to every customer coming in the door and he tells me it isn't hard "Hot_Tamale, just do it, it's not that hard." I know you hate it but we all have to do it, you think I want to do it?" and my favorite "No one walking in the door knows how you feel, no one knows that you feel embarrassed, it's your mindset, change your mindset and what you're feeling inside just don't show it". I find the imagine everyone in their underwear strategy more easier said than done and I don't know if I feel embarrassed in front of my co-workers or in front of the customers for saying it, I don't know.
I'm 30 years old and I am about to graduate with my Master's degree in the Spring semester, maybe I feel embarrassed saying it because my mind believes I shouldn't be working for close to minimum wage while all of my friends/old schoolmates have families/careers. What can I do to improve before I lose my job?