JA2007
Well-known member
I work in a call center for a bank and I just get so flustered every time a customer bitches at me. I have worked so hard to get over a lot of SA symptoms, but they all come right back as soon as people start yelling at me. My voice gets higher pitched (I'm a chick and it's already young-sounding, which gets me zero respect!). I start shaking a little too and I try not to talk a lot so the person on the phone can't hear it in my voice. I don't know if this is anger or fear or what. I hate getting like this because it means the customer has succeeded, and they shouldn't succeed because they usually are totally wrong and are complaining about trivial freaking things that they caused on their own.
I pretty much get verbally abused because customers are frustrated in general and decide to take it out on a poor, under-paid, nice bank employee such as myself. Where do they learn it is okay to talk to anyone like this? Why don't they see us as human too? They wouldn't want someone talking to them like that. Whenever I have an issue with a business, I just kindly ask an employee to help me (if I even get the nerve to do that) and I usually get what I need from them. They are human just like me and I treat them how I would want to be treated in return. Am I the only one who thinks it is never okay to verbally abuse someone who did not cause the problem?? Is it worth making a little person feel like crap just to get your stupid little way??
I pretty much get verbally abused because customers are frustrated in general and decide to take it out on a poor, under-paid, nice bank employee such as myself. Where do they learn it is okay to talk to anyone like this? Why don't they see us as human too? They wouldn't want someone talking to them like that. Whenever I have an issue with a business, I just kindly ask an employee to help me (if I even get the nerve to do that) and I usually get what I need from them. They are human just like me and I treat them how I would want to be treated in return. Am I the only one who thinks it is never okay to verbally abuse someone who did not cause the problem?? Is it worth making a little person feel like crap just to get your stupid little way??