spacecadetglowuk
Active member
Sales techniques:
1. greet customer (a simple hi)
2. be aware of customer (are they old, young, rich or poor...or a security risk :lol: )
3. Always make eye contact and smile( I find this the hardest )
4. Ask 'open' questions, these are questions you cannot answer 'yes' or 'no' to, they usually begin with the W's i.e. why? where? what? who? when?... I always went for the have you come far today....'yes'....where is that then (open question)...err yorkshire....ah Ive been to York, whereabouts in yorkshire..etc.etc.
5 be clean and non smelly (who wants to speak to you if your breath smells of dog poo and you have pits that have not seen clean water for a week ).
6 Manners maketh man (dont pick your nose whilst talking to someone or scratch your bum), SA people tend to fidget, I know I do, so keep still, if possible.
7. Ask questions (look for something relevant to talk about, if you go back to 2. be aware, you can tell the kind of person you are talking to and come up with relevant questions), be nosey, you would be suprised how much people like to talk about themselves.
8. listen to answers (dont get overconfident and start interupting or changing the subject, base more questions on the answers given by the person).
Ok I think that covers the basics, these are sales techniques guys and gals so dont take them litrally as a guide for SA, I just found them to help with my confidence with conversations.
Any questions?
1. greet customer (a simple hi)
2. be aware of customer (are they old, young, rich or poor...or a security risk :lol: )
3. Always make eye contact and smile( I find this the hardest )
4. Ask 'open' questions, these are questions you cannot answer 'yes' or 'no' to, they usually begin with the W's i.e. why? where? what? who? when?... I always went for the have you come far today....'yes'....where is that then (open question)...err yorkshire....ah Ive been to York, whereabouts in yorkshire..etc.etc.
5 be clean and non smelly (who wants to speak to you if your breath smells of dog poo and you have pits that have not seen clean water for a week ).
6 Manners maketh man (dont pick your nose whilst talking to someone or scratch your bum), SA people tend to fidget, I know I do, so keep still, if possible.
7. Ask questions (look for something relevant to talk about, if you go back to 2. be aware, you can tell the kind of person you are talking to and come up with relevant questions), be nosey, you would be suprised how much people like to talk about themselves.
8. listen to answers (dont get overconfident and start interupting or changing the subject, base more questions on the answers given by the person).
Ok I think that covers the basics, these are sales techniques guys and gals so dont take them litrally as a guide for SA, I just found them to help with my confidence with conversations.
Any questions?