This is just a hunch, Ice.... ~~BUT~~ I think they might say "Hello. How are you feeling today?" What's the worst that can happen? If you are uncomfortable, tell them, and tell them you need them to be patient & that you will need to end the call. Chances are though, you may feel comfortable & go on with the call. :wink:
When I need to make a call that I really don't want to make, I take some long, deep breaths, and all the wile I am telling myself outloud, "I CAN do this." Sometimes I find I can make the calls without a hitch if they will benefit someone else (like my parents)... so sometimes I 'pretend' the call I'm making is for them.