Personally I can't help but feel like people should innately be good, but because of a mess of how things have played out over time, people still want to be good but for some reason, they can't, or they don't know how, or whatever.
It's often in cycles. Bullies are bullied themselves (either by other bullies or by their own parents), abusive parents had abusive parents themselves, pedophiles were molested by other pedophiles, not saying this is true in all cases, but shockingly true in a large number of cases.
People seem to be messed up. Perhaps they are. I personally can't help but think, however, that there's a reason behind it. Even people who just demean us for being social phobic, I feel, just don't understand, not necessarily because they choose not to understand, but because out of ignorance they don't understand; they don't even know that they come across as hurtful. And if they knew they did, likely they wouldn't persist. If they did, they'd have such a low level of empathy, and sadism, that anyone ordinary would think they had problems anyways. Problems caused by what? Well, yeah.
Maybe I'm wrong, but it's something that gives me a reason to keep going on.