ismibrandy
New member
I have been in the customer service field for what seems like forever. I started in retail at Kmart. I actually kind of miss that job because if I needed to go scream somewhere, I could go into the back and scream my head off and nobody would know.
Now, I work for a company called N.E.W. and answer the phone all day getting yelled at by angry customers who want their computer fixed "yesterday". Then, after getting shouted at for a half hour, I have to sit with these people and troubleshoot over the phone and try to articulate what it is I want these people to do. Finally, I get them what they want after determining a hardware failure (service) and they aren't happy with the time frame for service or they aren't happy that their laptop needs depot repair so I get yelled at again.
I hate working in customer service. I sit at my desk thinking about jumping out the window and running away. My heart jumps every time the phone rings and I try not to cry. I'm so scared that the next call I get is going to be another angry person to yell at me.
My call handle times are through the roof. They're supposed to be at 600 seconds, but because I can never get a word in edgewise and have no clue how to settle people down they're at 1300 seconds. Everyone else at work is getting bonus pay, looks like they enjoy themselves and I'm the only one sitting here not getting bonuses, miserable, and scared out of my mind.::
Now, I work for a company called N.E.W. and answer the phone all day getting yelled at by angry customers who want their computer fixed "yesterday". Then, after getting shouted at for a half hour, I have to sit with these people and troubleshoot over the phone and try to articulate what it is I want these people to do. Finally, I get them what they want after determining a hardware failure (service) and they aren't happy with the time frame for service or they aren't happy that their laptop needs depot repair so I get yelled at again.
I hate working in customer service. I sit at my desk thinking about jumping out the window and running away. My heart jumps every time the phone rings and I try not to cry. I'm so scared that the next call I get is going to be another angry person to yell at me.
My call handle times are through the roof. They're supposed to be at 600 seconds, but because I can never get a word in edgewise and have no clue how to settle people down they're at 1300 seconds. Everyone else at work is getting bonus pay, looks like they enjoy themselves and I'm the only one sitting here not getting bonuses, miserable, and scared out of my mind.::