SilentAndShy
Well-known member
ATM, I'm work front of house doing my admin role where I sit on my desk and it is in a decent place where people occasionally pop in. It tends to vary.
Anyhow, I just wanted to gather how people, who have anxiety, shyness etc, who might work in a customer service face to face role, how they handle it?
I had a customer come in who got abit aggressive and in the heat of the moment, I panicked and went to my line manager but sadly, she fobbed me off onto someone else who was really good in helping me. Sometimes, when someone comes in, I think "oh no what they want?" because I fear I'll not know something and struggle but I guess I can ask my colleague who sits opposite me.
Any advice on dealing with people who might be agitated or raise their voice?
Thank you.
Anyhow, I just wanted to gather how people, who have anxiety, shyness etc, who might work in a customer service face to face role, how they handle it?
I had a customer come in who got abit aggressive and in the heat of the moment, I panicked and went to my line manager but sadly, she fobbed me off onto someone else who was really good in helping me. Sometimes, when someone comes in, I think "oh no what they want?" because I fear I'll not know something and struggle but I guess I can ask my colleague who sits opposite me.
Any advice on dealing with people who might be agitated or raise their voice?
Thank you.